Six ICD-10 Coder Training Solutions to Prevent Productivity Loss

Posted by Debbie Schrubb, Corporate Director, HIM, Kettering Health Network on Oct 23, 2014 11:00:00 AM

Like most healthcare organizations, Kettering Health Network wanted to minimize the anticipated 30% to 50% decrease in coding productivity that could result from the ICD-10 transition.Business20Meeting_9_jpg The extended deadline created an opportunity to help us do just that by giving us more time to emphasize clinical documentation improvement, conduct additional testing, and further support coder training. We have implemented a successful dual coding initiative — allowing our coders to simultaneously code in ICD-9 and ICD-10 to get more experience with the new codes — which we knew would be a key component to reducing coder productivity losses. 

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Topics: ICD-10

Five Lessons Learned from Implementing Computer Assisted Coding

Posted by Kristen Halsey, PMP, ITIL, MCSE, MBA, ICD-10 Project Manager, Kettering Health Network on Oct 22, 2014 9:11:00 AM

Although healthcare executives may want to slow down momentum after receiving a year-long extension on ICD-10, the delay presents unique opportunities to focus on areas – such as computer assisted coding (CAC) – that can generate a long-term financial return. Numbers_1

At Kettering Health Network, we decided to implement CAC well before the extension was announced to enhance coder productivity, improve clinical documentation accuracy, and optimize revenue in our seven acute care facilities and one adult and behavioral health location. The CAC implementation was expected to reduce coder productivity loss from the 30% to 50% industry estimates down to 10% to 15%.

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Topics: ICD-10, ICD-10 Delay

Successful Staff Training Approaches to Drive Patient Portal Adoption

Posted by Angela Dangelo, Patient Portal Specialist on Oct 14, 2014 9:16:00 AM

Motivating your staff, particularly physicians, to participate in patient portal training and promotion is challenging. Business20Meeting_9_jpg Yet studies show that securing provider involvement is essential to driving patient portal adoption. Understanding your organization’s workflows and knowing what educational methods work for your staff can guide the creation of a tailored training program that will transform your entire team into advocates for patient portal use. Below are effective training approaches for hospital and physician practice settings. 

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Topics: Meaningful Use, Population Health

What Do Effective Patient Portal Marketing Strategies Have in Common?

Posted by Angela Dangelo, Patient Portal Specialist on Oct 9, 2014 3:30:00 PM

Beyond meeting Meaningful Use requirements, increasing evidence shows patient portals are improving care delivery and health outcomes. Family_computer For example, a study following 18,000 Kaiser Permanente diabetic patients for five years found that those who requested statin refills exclusively via the portal decreased medication non-adherence by 6 percent and reduced their risk of high cholesterol levels by 6 percent. 

Despite their value, recent statistics show up to 40 percent of patients are not aware that their provider offers a patient portal. 

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Topics: Meaningful Use, Population Health

Four Questions the New Meaningful Use Rule Answers

Posted by Robert Tennant, Executive Consultant, Strategic Advisory Group on Sep 25, 2014 8:58:00 AM

On July 21, 2014, I wrote a blog about four questions the Meaningful Use (MU) proposed rule — allowing flexibility in certified EHR technology for 2014 — didn’t answer. Now that the rule is final, this blog will  address how the questions were answered.

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Topics: EHR, Meaningful Use