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Successful Staff Training Approaches to Drive Patient Portal Adoption

Posted by Angela Dangelo, Patient Portal Specialist on Oct 14, 2014 9:16:27 AM

Motivating your staff, particularly physicians, to participate in patient portal training and promotion is challenging. Business20Meeting_9_jpg Yet studies show that securing provider involvement is essential to driving patient portal adoption. Understanding your organization’s workflows and knowing what educational methods work for your staff can guide the creation of a tailored training program that will transform your entire team into advocates for patient portal use. Below are effective training approaches for hospital and physician practice settings. 

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Topics: Meaningful Use

What Do Effective Patient Portal Marketing Strategies Have in Common?

Posted by Angela Dangelo, Patient Portal Specialist on Oct 9, 2014 3:30:00 PM

Beyond meeting Meaningful Use requirements, increasing evidence shows patient portals are improving care delivery and health outcomes. Family_computer For example, a study following 18,000 Kaiser Permanente diabetic patients for five years found that those who requested statin refills exclusively via the portal decreased medication non-adherence by 6 percent and reduced their risk of high cholesterol levels by 6 percent. 

Despite their value, recent statistics show up to 40 percent of patients are not aware that their provider offers a patient portal. 

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Topics: Meaningful Use

Four Questions the New Meaningful Use Rule Answers

Posted by Robert Tennant, Executive Consultant, Strategic Advisory Group on Sep 25, 2014 8:58:00 AM

On July 21, 2014, I wrote a blog about four questions the Meaningful Use (MU) proposed rule — allowing flexibility in certified EHR technology for 2014 — didn’t answer. Now that the rule is final, this blog will  address how the questions were answered.

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Topics: EHR, Meaningful Use

5 Essentials to Initiate A Population Health Management Strategy

Posted by Judith Pearlson, RN, MS, CPHQ, Executive Consultant, Strategic Advisory Group on Sep 12, 2014 2:44:00 PM

Healthcare organizations that start shifting now from a competitive fee-for-service care model to a collaborative fee-for-performance model will be prepared for inevitable reimbursement changes, according to Health & Hospitals Network Daily. Increasing evidence shows population health management will help meet improved healthcare outcomes and hospital financial goals. With improved community health indicator results as the new metric to evaluate success, determining which, why, and how populations are managed can be a Herculean task.

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Topics: Meaningful Use, HIPAA, Population Health

9 Steps to Prevent Health Data Breaches on Mobile Devices

Posted by Peter Paulli, CISA, Executive Consultant, Strategic Advisory Group on Sep 11, 2014 9:17:00 AM

While accidents keep many physicians busy, the accidental loss of their mobile devices containing patient health information (PHI) is keeping  many lawyers and HIPAA enforcers in business today.

Laptop_LockSecurity breaches are costing healthcare organizations $5.6 billion a year. Although 66% of breaches are due to device loss, an increase in criminal activity threatens healthcare organizations’ ability to protect confidential data, as well as to avoid million dollar fines and litigation. 

Constantly under siege, healthcare organizations need systematic approaches to mitigate and manage data breaches to protect patients.

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Topics: HIPAA

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